You would not think of leasing your property without
The Downland Quadruple Guarantee.
Downland Property Letting
Taking the risk out of leasing.
Certain clients have asked us why Downland is not a household name. The answer
is we are not interested in heavy advertising. We prefer to be known to
those who take property seriously for our quality of service and to be recommended,
finding your tenant primarily through our contacts.
This means that we may only present a handful of ideal tenants to you, often
executives we have been asked to place by multinational companies. The idea
is to really know what our tenants and property owners want and to match
The Downland approach also saves time and greatly reduces stress. Advertising
brings in a stream of responses, some genuine, some not. The usual practice
is to show all remotely promising prospects around a property, resulting
in many visits. There are even enthusiasts who call themselves "housecrawlers"
who like to look at properties!
With Downland we prefer to protect both tenant and property owners from this
ludicrous timewasting, offering, instead of hype and hard sell, genuine
In this introduction to our services you will discover, and may be surprised
by, our unique Downland Quadruple Guarantee . This is backed Downland's expertise
as full time, Property Leasing and Property Management specialists, who are
fully prepared to act as your advisor and representative in a complex market.
Feel free to ask Downland anything about the market and consult your free
personal reference book, The Downland Checklist and Guide to Leasing.
They said there were no guarantees in relationships.
They were mistaken.
There's one relationship on which you can count absolutely. Your leasing
relationship with Downland.
Take for granted our concern for your property, our willingness to be helpful,
our old fashioned level of service and our securing for you the best return
All are supplied as a matter of principle. Principles which we have seen
fit to enshrine in a unique guarantee for your protection and security.
The Downland Quadruple Guarantee
Designed to Protect you four ways.
1) Downland promise to lease your property at the right price.
2) Downland undertake to pay you all a tenant owes if the tenant's circumstances
change before the end of their contract.
3) If you give Downland sole agency and we fail to install a tenant within
14 days, Downland will pay your dues.
4) Downland pledge that your tenant will be suitable for your property.
1) The right return promise.
On a par with others you may have spoken to in the property business, Downland
promise to obtain the best financial return on your behalf.
Unlike others, we guarantee to deliver on our promises. If a friend recommended
us to you, you will already know our reputation.
If not, ask our rivals and hear what they have to say. Downland are specialist
leasing agents and managers, know the market and are acknowledged experts.
The company professionals recommend to professionals, corporate clients trust
to relocate executives and insurance companies turn to when they need to
pay for accommodation.
Unlike companies more geared to selling houses, Downland's imperative is
not to take a quick percentage and close your file. We are concerned about
giving you the best possible service so that you will want to lease your
property through Downland into the next century.
The Downland Checklist.
Your free guide to maximising returns.
Downland's experience has led to us discovering what the discriminating tenant
is looking for, and we put this knowledge at your disposal in the form of
The Downland Checklist.
Personal to you, the Downland Checklist is a bespoke service, whereby following
an inspection of your property an your property we will draw up for you a
document containing the following:
A helpful, comprehensive list of items tenants will expect to find in your
type of property.
A ready to use checklist, which room by room, details what a tenant would
ideally like to see in your property.
Many customers have told us The Downland Checklist is invaluable. We consider
it just part of the Downland service.
2) The Downland Indemnity.
Sadly, we all know of people who made ill advised investments, joined the
wrong syndicate at Lloyds or are suddenly required in a different area by
Unlike others, at Downland, we do not expect you to share whatever fate brings
your lodger and to lose out financially should your tenant be forced to break
their Tenacy Agreement.
Downland offer as security this guarantee: If a Downland tenant leaves your
property early, Downland will pay you whatever they owe.
Furthermore, Downland will relet your property at no extra cost to you and
pay you your rent in full while another suitable tenant is found.
In short, at Downland we are so sure of the quality of our tenants, we are
willing to put our own money at stake.
Happily, the above scenario is a rare one, and during their stay, Downland
ensure tenants are happy.
On the first day your tenants arrive at your property they find it professionally
cleaned and are surprised and delighted to find The Downland Welcome Pack
with essential supplies and a local guide.
The service continues with regular rent collection, the Downland Telephone
Hotline to solve worries before they become problems and quarterly inspections
of your property.
As well as keeping the tenant happy, the Downland service is free to you
and ensures you receive regular reports.
If any minor repair like a leaking tap is needed, Downland will send out
our maintenance person and recover expenses from the tenant if appropriate.
If more serious work needs to be done, you will be immediately informed and
if you wish, Downland will approach companies we have worked with for quotations
and oversee the work.
Some property owners like the Downland service so much, they ask us to oversee
regular household cleaning, decoration work, interior design, conversion
of shells into homes, building, purchasing of contents and much more.
3) Downland pay you if you receive no suitable offer in 14 working days.
At Downland, we want to be your sole letting agent because this will ensure
that we can discuss your property with our most valued contacts without fear
of disappointing them because another offer has been hastily accepted. Your
peace of mind being paramount, we are willing to pay for this exclusivity
in the unlikely event that we do not deliver.
Our proposal to you is, that you award Downland your sole instruction, wait
14 working days, and if after that time we have failed to obtain a suitable
offer, you invoice us for the rent you would have been paid from the very
day you signed us up as sole agent!
This guarantee is in place because as a matter of principle, you should not
have to pay for the inefficiencies of suppliers and the risk of giving Downland
sole agency should be all Downland's.
Our reasoning is that we back our judgement. If we believe that we can let
your property at an agreed price level, we trust our expertise and take on
your sole instruction. It is our decision and our business risk. You are
trusting and relying on our expertise and should not suffer if we get it
4) The right tenant pledge.
Working with much loved, select properties, having tenants with the correct
credentials is of utmost importance.
Fortunately, at Downland, we are well connected and the best tenants automatically
come to us.
Though one instinctively knows if someone is of the right background, a nice
person and suitable, any error would jeopardise our longterm relationship
with you. We are therefore stricter than most when it comes to references.
Our enquiries include contacting every potential tenant's bank manager, their
employer and their previous landlord, taking care to pick up nuances or hints.
Hence your guarantee that, within reasonable foreseeability, any tenant we
find for you will be a suitable tenant.
Are you going abroad or know someone coming to the UK?
Downland is part of an international group of property companies and have
related companies and affiliates around the world.
This means Downland's service is global and we can offer you a complete select
If you are interested or know someone abroad who would appreciate Downland's
service, feel free to discuss the matter with us.
Note: This brochure is a free information service and is not intended to
contractually bind you or Downland. Though we do our best for you, Downland
accept no liability in the event of rapidly changing circumstances, actions
of clients and circumstances which cannot be reasonably foreseen.